Sr. Assistant Manager- Store 140
Central Mercado Shopping Center
201 San Pedro Drive
Albuquerque, New Mexico 87108
Essential Functions Statement(s)
- Sales Management- Ensure effective execution of sales promotions. Demonstrate leadership abilities in driving sales. Work with store manager to communicate projected sales goals.
- Human Resources - As manager-on-duty monitor work productivity of all staff members. Assist store manager in training and developing subordinates. Demonstrate leadership initiative through clear direction. Assist in motivating staff members through positive interactions.
- Customer Service - Assist in execution of flex-service program while working with staff members to achieve sales goals. Maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
- Financial Responsibility - Ensure proper cash control within company policy. Ensure baking procedures within company policy. Assist in maintaining payroll within established guidelines.
- Loss Prevention - Assist in educating staff members of potential causes of shrink. Maintain store-level compliance with company standards of security, facility maintenance, and postings/notifications. Properly operate alarm system.
- Operations - Maintain neatness and cleanliness of to company standards. Determine and distribute work assignments to staff members. Perform other store duties as needed to ensure smooth operations and to meet customer needs.
- Supervisory Functions - May supervise 5 or more staff members in the absence of the store manager. Such employees handle customer needs, selling merchandise, merchandising and recovery, operating register. Carries out supervisory responsibilities in accordance with company policies.
- May participate in training employees, planning, assigning and directing work. Address customer complaints and resolve problems.
Education: High School Graduate or General Education Degree (GED)
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SALES/CASHIER
All Locations
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
- Greet customers and assist according to flex-service program.
- Open and close cash registers, performing tasks, such as counting money and balancing cash drawer.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, layaway program, gift cards and security practices.
- Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
- Maintain orderly appearance of cash wrap.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Watch for and recognize security risks and thefts, and notify management of these situations.
- Assist in floor moves, merchandising, display maintenance, and general housekeeping.
- Assist in processing and replenishing merchandise and monitoring floor stock for reactive merchandising.
- Participate in preparation for year-end inventory or cycle counts.
- Recommend and assist in selection or help locate merchandise in the store based on the customer needs and desires.
- Assist customers in the fitting rooms as needed.
- Clean shelves, counters, tables, racks, fixtures, employee restroom, stockroom, break room when assigned.
- Any other tasks as assigned from time to time by the store manager or the manager-on-duty during your work shift.
POSITION QUALIFICATIONS
Competency Statement(s)
- Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
- Reliability - The trait of being dependable and trustworthy.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- Accuracy - Ability to perform work accurately and thoroughly.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Friendly - Ability to exhibit a cheerful demeanor toward others.
- Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
- Energetic - Ability to work at a sustained pace and produce quality work.
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
SKILLS & ABILITIES
Experience: Prior cash handling and cash register experience is preferred but not required.
Other Requirements
- Ability to communicate (both verbal and written) effectively.
- Ability to process information/merchandise through register system.
- Ability to apply elementary math functions.
- Ability to work well under time constraints. Ability to communicate with other staff members and customers. Ability to read, count, and write to accurately complete all documentation.
- Ability to operate all equipment necessary to perform the job. Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
- Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth in the physical requirement section of this job description.